Frequently Asked Questions

Detailed Explanation:

At Vero, custom means your ring is designed with you and made specifically for you, not selected from a case, not shipped from overseas. Every ring is crafted in-house in Ottawa, which means tighter quality control, direct communication, and a finished piece that's uniquely yours.

What moves the price: diamond size and grade, metal choice (we work exclusively in 18K gold and platinum), and design complexity. A clean solitaire sits at the lower end; intricate settings with side stones or detailed bands move it up.

Every ring, regardless of price, is made for you in Canada and comes with our lifetime wear and tear warranty. We cover you for life.

Detailed Explanation:

At Vero, we specialize in one thing: custom engagement rings and wedding bands. That focus means every part of our process is built around you.

Working with a local Ottawa jeweller means you're part of the process at every stage. Before anything is made, you see your ring through computer-aided designs and 3D renders. You can even try on a wax model of your exact ring before we manufacture it, so there are no surprises.

You know who's making it. You know the quality. And when it's done, it comes with our lifetime wear and tear warranty, because our relationship doesn't end at pickup. We don't carry pre-made stock. Every ring at Vero is made specifically for you, in Canada.

Detailed Explanation:

Every consultation is booked in advance and starts with a discovery call so we can prepare the right samples and options for you, not a generic showroom experience.

Our magnetic ring builder lets you mix and match settings and styles hands-on, so you can see what you actually like before committing to anything. From there, you approve a 3D CAD design, then try on a physical wax model of your ring. Nothing moves forward until you're confident.

Detailed Explanation:

1. Consultation: We meet in person or virtually to talk through your vision, budget, and preferences. No pressure, no commitment at this stage.

2. Design & Approval: We create your ring in CAD and share full 3D renders for your review. You try on a wax model of the exact ring before we make anything. Nothing moves forward until you say so.

3. In-House Crafting: Your ring is made entirely in our Ottawa workshop. No outsourcing, no shortcuts. You can visit and see the process firsthand.

4. Final Fitting & Appraisal: We inspect the finished ring together, resize if needed, and hand over a professional appraisal, all included, all in one appointment.

Detailed Explanation:

Weeks 1–2: Design back and forth. We go back and forth with you on CAD designs and 3D renders, mostly over text or virtually, until your ring looks exactly right. No rushing this part.

Week 2–3: Your diamond viewing & wax model appointment. You come in to see your actual diamond or gemstone in person, and try on a physical wax model of your ring. This is your final sign-off before we manufacture. Nothing starts until you're happy.

Weeks 3–8: In-house manufacturing. Your ring is crafted entirely in our Ottawa workshop. No outsourcing, no shortcuts. Once it passes our quality inspection, we book your final fitting, appraisal included.

Detailed Explanation:

Lab-grown diamonds are grown in a controlled environment and share the same chemical and optical properties as natural diamonds. At a molecular level they differ slightly, but that difference is only detectable with specialized instruments, never to the naked eye.

Natural diamonds are formed over billions of years deep in the earth. No two are identical. The higher price reflects what it takes to mine, trace, and bring them to market, not a difference in how they look or perform.

At Vero, we work with both. We're here to listen to what matters to you, your values, your relationship, your budget. No judgment, no pressure. The ring is for you. The choice is yours.

Detailed Explanation:

The analogy we like: ice formed outside in winter and ice made in your freezer are chemically the same. You can't tell them apart by looking. Diamonds work the same way.

Quality varies in both. Not every lab-grown diamond is excellent, and not every natural diamond is either. What matters is how well the stone is cut, how clear it is, and how it performs in light. At Vero, we select carefully, whether lab-grown or natural, so the diamond in your ring is one we'd be proud to put our name on.

Detailed Explanation:

An insurance appraisal is a formal document that captures the full value of your ring: the diamond, the gold, and the labour. It's not just a receipt, it's a binding contract that serves as proof of value in the event of theft, loss, or damage.

Most home insurance policies will cover a ring under your existing plan with no extra premium. All they need is the appraisal. We make sure you leave with one.

And at Vero, the appraisal doesn't expire. We renew it for the life of the ring, free of charge, because replacement values change over time, and your coverage should reflect that. That's our Lifetime Insurance Appraisal.

Detailed Explanation:

Most jewellers issue a one-time appraisal and that's it. Over time that document becomes outdated, and your insurance may fall short if you ever need to make a claim. At Vero, that doesn't happen.

When your insurance asks for an updated appraisal, bring your ring in. We recommend our drop-off service: leave the ring at our Ottawa studio, and we'll polish it back to its original condition, inspect it fully, update the appraisal, and have it ready for you within about a week. The ring comes back looking the way it did the day you picked it up.

This is all covered under our lifetime warranty. No fees, no friction, just bring it in.

Detailed Explanation:

For small adjustments, we typically recommend waiting a couple of weeks first. Finger size naturally fluctuates with temperature, time of day, and activity, what feels slightly off on day one may settle on its own. We'd rather give it time than resize unnecessarily.

If the ring continues to spin, we also offer a gold sizing service, adding a small amount of gold to the inside of the band to create a more secure fit. Clean, invisible, and built to last.

Everything is done at our studio, booked with our team, and fully covered under our lifetime warranty. We're here to stand by you and your ring, for life.

Detailed Explanation:

We don't see post-sale care as a favour. We see it as our responsibility. Every ring we make carries our name, and we stand behind it completely.

For routine visits, inspections, cleaning, polishing, prong checks, come into our studio. Most of these are done while you wait. No appointment needed for the basics.

For more involved work, rhodium plating, sizing, replacing a side diamond, we book you at our workshop, where your ring was originally made. If it needs more time, we'll arrange a drop-off. Either way, it's covered. No fees, no exceptions.

This is what we live by. From the day you pick up your ring to every year after, we're here.

Detailed Explanation:

Every project at Vero begins with a deposit, that's when the work starts. The second half is due when your ring is finished, inspected, and ready for pickup. Nothing leaves our workshop until you're satisfied.

That's it. Two payments, total transparency, no fine print.

Detailed Explanation:

We've completed many time-sensitive projects and we take them seriously. Here's what we ask:

Let us know your real deadline upfront. Be open to our honest assessment. And don't leave it to the last week, the more lead time we have, the better your experience will be.

Our standards don't change on a rush. If we say we can do it, we will. If we can't do it without compromising the result, we'll tell you that clearly, and work with you to find the best path forward.

When in doubt, just reach out. A quick conversation is always the right first step.

Detailed Explanation:

We design and make all of our wedding bands in-house, at the same Ottawa workshop where your engagement ring was crafted. That means a perfect match in metal, finish, and fit, made specifically to sit alongside your ring.

The 20% is applied automatically for every Vero engagement ring client. No conditions, no expiry, no need to ask. Just come in when you're ready, whether that's six months from now or two years. We'll be here.