Apologies, but we are experiencing technical difficulties with our booking tool. If you would like to set up an appointment, please email us directly at info@verodiamonds.com. Thank you!

Shipping Policy


Free & Secure Shipping

At Vero Diamonds, we aim to offer the best shipping options, no matter where you are.

  • Free Shipping: We offer fast and free shipping on every order.
  • Insured and Discreet Packaging: Our insured shipping box won't give away what's inside.
  • Secure and Convenient Pickup Option: You can choose to ship your order to a FedEx Hold for Pickup location.

 Shipping and Delivery Information

Province   Shipping Times
Alberta 1 - 4 days
British Columbia 1 - 5 days
Manitoba 1 - 4 days
New Brunswick 1 - 5 days
Newfoundland and Labrador 1 - 5 days
Nova Scotia 1 - 6 days
Northwest Territories 2 - 8 days
Nunavut 1 - 5 days
Ontario 1 - 3 days
Prince Edward Island 1 - 3 days
Quebec 1 - 5 days
Saskatchewan 1 - 5 days
Yukon Territory  3 - 8 days

Additional Information 

Duties and Taxes

All duties and/or taxes will be collected in the cart during the checkout process. You will not experience any additional duties or taxes upon receipt.

Packaging Details

Every item we send comes in our signature Vero Diamonds packaging. Engagement rings arrive in an elegant presentation box ready for your proposal. The presentation box also secures your appraisal certificate. 

Hold For Pickup and Other Alternate Delivery Options

If your purchase is a surprise, or you are unable to be home for delivery, you may arrange for your package to be held at a FedEx Hold For Pick-Up location where it will be held for up to five business days until retrieved by you, or the person you designate. Other shipping location options include a trusted friend or family member or your work address. 

Tracking Your Order

Once your order has shipped, you will receive a confirmation email that includes FedEx tracking information. Signature Requirements for Delivery.

Due to COVID-19, carrier policies are changing; FedEx may not require a signature upon delivery. For more information, please see the policies for Fedex. Please make arrangements for someone to be at the shipping destination

The availability of the product is determined on available stock on hand and can be delayed until stock is replenished.

Contact Information 

If you have any questions or inquiries, please contact info@verodiamonds.com or call us at +1 (343) 804 - 5965. We are always here to help.